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Gengo review

Updated October 1, 2026 · StampCue Editorial Team · Facts checked October 1, 2026

We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings. Partners with a live offer in your country come first, then every other brand by score.

Our verdict

Gengo suits teams that need translation, localization, transcription and subtitle work and want per-word pricing visible before they order, with fees running $0.09 to $0.18 for orders placed on the website. The trade-off is that volume work adds up fast, so buyers with steady repeat needs should weigh a supplier that bills differently.

Key facts

Best for
Small teams buying translation and subtitles by the word, ordered online.
Price from
$0.090 to $0.18↗
Legal entity
Lionbridge Technologies, LLC↗
Headquarters
United States↗
Support channels
Email, Phone, Help-centre, Community↗
Services
Document translation, Localization, Transcription, Subtitles
Official website
gengo.com

Facts checked October 1, 2026, 3 sources

Apps and profiles

Elsewhere
WikidataWikipediaLinkedInXyoutube.com

Pros and cons

Pros

  • Fees run $0.09 to $0.18 per word for orders placed on the website, so a short document is easy to cost before you commit.
  • Text and audio work can sit with one supplier, since document translation, localization, transcription and more sit under a single ordering flow.
  • Ordering runs through a named company rather than a trading name, since the service is provided by Lionbridge Technologies, LLC in the United States.

Cons

  • Per-word fees run $0.09 to $0.18, so long documents and full transcripts raise the bill quickly.
  • The published figure covers website orders, with fees running $0.09 to $0.18, so work arranged off the platform starts from a quote instead.
  • The supplier is Lionbridge Technologies, LLC in the United States, which can add an approval step for buyers who need a local vendor on file.

Ready to try Gengo?

Scored 9.7 / 10 by StampCue.

See alternatives

Who it suits

  • Small business owners who need occasional translation or subtitles and want to see the rate up front, with fees running $0.09 to $0.18.
  • Office managers who want a documented vendor record, since the service comes from Lionbridge Technologies, LLC in the United States.
  • Teams that want localization and subtitle work handled by the same company as their document translation.

Who should look elsewhere

  • Teams with a fixed monthly translation volume, since fees run $0.09 to $0.18 per word on every order.
  • Procurement teams that need a supplier registered outside the US, because the entity is Lionbridge Technologies, LLC in the United States.
  • Anyone who needs the cost fixed before the work starts, since Gengo prices by the word at $0.09 to $0.18.

The company behind it

The services and the technology behind them are provided by Lionbridge Technologies, LLC, a company based in Waltham, Massachusetts, and the country of record is the United States. That named counterparty belongs on your supplier form, and it is the entity that carries responsibility when a delivery is late or wrong. For an office manager justifying a new vendor, address and country are usually the first questions asked, and both are answered by the terms rather than by a sales page. Being a US company sets the paperwork conventions. Invoices, purchase orders and supplier onboarding follow US practice, so a buyer elsewhere may need a tax identifier or a local representative before payment clears. Teams that already keep a US vendor record will find this familiar; teams outside the US should expect an extra approval step. Support sits inside the same organization rather than being passed to a third party. Buyers can reach the team by email, by phone, through the help centre, or in the community space where other customers post questions, and those routes are described on the same pages that name the company. That matters when something goes wrong: the person answering the question works for the entity that issued the order. The practical effect is that the counterparty, the paperwork and the help desk belong to the same organization, so a buyer handling a problem does not have to work out who is responsible for it.

How Gengo compares

Frequently asked questions

What does a Gengo translation cost per word?+

Gengo publishes a per-word rate that applies to orders placed on the website, and fees run $0.09 to $0.18. A document is priced from that per-word figure by its length, which keeps a short file inexpensive and makes a long file add up quickly.

Do the per-word fees change when I order again?+

Repeat work is planned against the same published figure: fees run $0.09 to $0.18 per word for orders placed on the website, and that rate is what a second batch is costed at.

Do I have to order through the website to get that price?+

The published per-word figure, which runs $0.09 to $0.18, is the rate for orders placed on the website. Work arranged through another route, such as a direct conversation about a large volume, is costed separately, so agree the number before the job starts rather than after.

Who do I actually contract with?+

The services and technology are provided by Lionbridge Technologies, LLC, a company based in Waltham, Massachusetts, and its country of record is the United States. That is the entity named on the terms, so it belongs on your supplier form and on the invoice rather than the trading name alone.

Can a business outside the US use Gengo?+

The service is provided by Lionbridge Technologies, LLC, whose country of record is the United States, so contracts, invoices and tax handling follow US practice. A US buyer can usually onboard it the same way as any other domestic vendor, while a buyer elsewhere should expect to add a tax identifier and possibly a local representative to its vendor records.

How do I get help when an order is wrong or late?+

Support comes from the same company that runs the service: email, phone, help centre and more. Starting point is email at the support address, with phone lines also listed for anyone who would rather talk the problem through, plus a help centre and a community space for questions others have already asked.

What should I check before placing an order?+

Before ordering, check the per-word rate, which runs $0.09 to $0.18 for website orders, and note the counterparty, since the contract sits with Lionbridge Technologies, LLC and its country of record is the United States. The rate sets the budget line and the entity sets the vendor record, and both are settled before any work is placed.

Sources

  • gengo.com/about-us checked October 1, 2026

    Backs: Support channels

    “Gengo support is provided via email at support@gengo.com ... +81 45 640 4203 ... +44 133 244 2270”

  • gengo.com/pricing-languages checked October 1, 2026

    Backs: Price from

    “Price per word* ... STANDARD From $0.09 ... ADVANCED From $0.18 ... *Price via website order”

  • gengo.com/services checked October 1, 2026

    Backs: Services

    “Professional Translation ... Website Localization ... App Localization ... Transcription: We offer fast, accurate and confidential transcription for audio, video, plain text and subtitles across 36...”

  • gengo.com/terms-of-service checked October 1, 2026

    Backs: Headquarters, Legal entity

    “The Gengo services and technology are provided by Lionbridge Technologies, LLC are located at 890 Winter Street, Suite 225 Waltham, MA 02451”

Compiled from 4 source pages, checked October 1, 2026. We did not open an account.

Not confirmed yet: Turnaround time.

Gengo

Small teams buying translation and subtitles by the word, ordered online.

9.7/10See alternatives